basa99 Privacy Policy

Our Commitment

basa99 is a safe and reliable online casino and betting platform for players in Bangladesh. When you use our website, you share some information with us. Keeping that information secure is our responsibility, and we take it seriously.

This Privacy Policy ("Policy") applies to the basa99 website (https://basa99.cam) and all related services. Please read this policy carefully — it will tell you how your personal information is managed and what rights you have.

By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

What Information We Collect

basa99 collects the following types of information to operate its services properly:

1.1 Information You Provide Directly

When you register on our platform or fill out a form, you provide us with certain information directly. This includes:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport details (for identity verification purposes)
• Preferred payment method details (bKash, Nagad, Rocket, Upay)
• Transaction history and financial information
• Customer support communication records

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Visit times, pages viewed, and click patterns on the website
• Data collected through cookies and similar tracking technologies
• Referral source information

1.3 Information Received from Third-Party Sources

In some cases we may also receive information from trusted third-party sources, such as identity verification agencies and payment processing service providers.

How We Use Your Information

basa99 uses your information only for the following legitimate purposes:

• Account Management: Creating and maintaining your account, ensuring secure login, and verifying your identity.
• Service Delivery: Processing deposit, withdrawal, and betting transactions, and managing your gaming experience.
• Customer Support: Properly resolving your questions, complaints, and requests.
• Security and Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Analyzing platform performance to further improve your experience.
• Communications: Sending important service-related notices and updates.
• Responsible Gaming: Monitoring your gaming behavior and providing support when needed.

We never sell your information to third-party marketers or use it for personal gain.

Disclosure and Sharing of Information

basa99 may share your information with the following parties in specific circumstances:

3.1 Service Providers

Trusted third-party service providers working on our behalf (such as payment processors, technology partners, and customer support providers) may access only the information necessary to carry out their functions. They are not permitted to use this information for any other purpose or to share it with third parties.

3.2 Legal Requirements

We may disclose your information to the relevant authorities when required by a court order, a legal demand from an investigative agency, or applicable law. In such cases, we will provide only the minimum information necessary.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such change takes place.

3.4 With Your Consent

Before sharing your information with third parties for any purpose not listed above, we will obtain your explicit consent.

Data Protection and Security

basa99 employs industry-standard security measures to protect your privacy:

• SSL Encryption: All data transmitted on our website is protected by 256-bit SSL encryption, which keeps your information safe from outside access.
• Access Controls: Only authorized staff may view your information, and only on a need-to-know basis.
• Regular Security Assessments: Our security measures are regularly reviewed and updated.
• Data Encryption: Sensitive information stored in our systems is kept in an encrypted state.
• Two-Factor Authentication: Two-factor authentication is available for additional protection of your account.

However, no data transmission or storage system on the internet can be guaranteed to be completely secure. Even with our best efforts, we cannot claim to ensure the absolute security of your information. If you suspect a security breach, please contact us immediately.

Data Retention Period

basa99 retains your personal information only for as long as necessary:

• Active Accounts: Information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, some information may need to be retained for a specified period (generally 5 years) to meet legal obligations.
• Transaction Records: Financial transaction records will be retained for the period required by regulatory requirements.
• Marketing Data: Will be deleted immediately upon withdrawal of your consent.

After the specified period, information will be securely deleted or anonymized so that you can no longer be identified.

Cookie Policy

basa99's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Necessary for the website to function properly. Stores your login status and session information.
• Functionality Cookies: Remembers your preferences and settings, such as language preference.
• Analytics Cookies: Helps us analyze website usage and improve our services.
• Security Cookies: Helps detect and prevent fraud.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some important features of the website.

Your Rights

You have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we hold about you, for what purpose it is being used, and with whom it is being shared.
• Right to Correction: If any of your personal information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not always be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Portability: You may request your information in a structured, commonly used format.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw any consent previously given at any time.

To exercise these rights, please contact us using the contact details below. We will respond to your request within 30 days of receipt.

Children's Privacy Protection

basa99's services are intended solely for persons aged 21 or older. We do not knowingly collect any information from minors.

Our registration process includes age verification. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If you suspect that a minor is using our platform, please contact us.

Third-Party Links and Services

Our website may have connections to payment gateways and game provider companies (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies and manage information according to those policies.

basa99 is not responsible for information you provide to third-party services or websites. We therefore recommend reading the privacy policy of any third-party service before using it.

International Data Transfers

basa99's servers and some service providers may be located outside Bangladesh. If your information is transferred abroad for processing, we will ensure that appropriate protection measures are in place for your information in that country.

For international data transfers, we will comply with applicable law and impose contractual obligations to ensure the protection of your information.

Policy Changes and Updates

basa99 may change or update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification to your registered email address.
• Display a temporary notice on the website.

If you continue using our services after a change, you will be considered to have accepted the terms of the updated policy. We therefore recommend reviewing this page regularly.

Contact Us

For any questions or concerns about this Privacy Policy, or for any request related to your information, please contact our dedicated privacy team:

We respect your privacy and are committed to handling all your requests with confidentiality. basa99 is always by your side.